Terms & conditions

Last updated 31 July 2026

These terms apply to every order placed through this website. Please read them before you buy. Nothing here limits the rights Belgian consumer law gives you.

Who you are buying from

Santé Belgium BV, Moerputstraat 4A, 9100 Sint-Niklaas, Belgium. VAT BE 1031.718.031. Email info@santebelgium.be. We are two founders, not a call centre, so email is the fastest way to reach us and we answer within two working days.

Where we deliver

Belgium only. Delivery addresses outside Belgium are refused at checkout. If you are elsewhere, our stockist page lists shops that carry our beer.

How the sale is made

Your order is an offer to buy. The contract exists once we confirm your order by email. If we cannot fulfil it, for example because a beer is out of stock, we will tell you and refund you in full.

Age

You must be of legal drinking age in Belgium to buy alcohol. Beer at 3,4% may not be sold to anyone under 16. The IPA at 0,3% is alcohol-free and carries no age restriction. You confirm your age at checkout, and we may refuse or cancel an order if we have reason to doubt it.

Prices and VAT

All prices on the website include Belgian VAT: 6% on the alcohol-free IPA 0,3% and 21% on the Session 3,4%. A mixed case contains both rates, and the split is shown on your invoice. Delivery, where charged, carries VAT at the same rate as the goods.

Delivery

We deliver ourselves, on fixed routes, rather than handing your beer to a courier. Delivery costs €5,95 on orders under €50 and is free from €50. You can also collect for free in Sint-Niklaas, and we will email you to agree a time.

Because we drive the routes ourselves, we deliver within Belgium as a rule within two weeks and usually sooner. We will tell you your delivery day by email. If a date matters to you, say so when you order and we will tell you honestly whether we can meet it.

Your right to change your mind

You may cancel your order within 14 days of receiving it, without giving a reason. Tell us by email at info@santebelgium.be within those 14 days, then return the goods within 14 days of telling us. You pay the cost of returning them.

We refund within 14 days of receiving the goods back, or of proof that you sent them, using the same payment method you used. We may reduce the refund if the goods have been handled more than was necessary to establish their nature and condition. Bottles you have opened or drunk cannot be returned.

If something arrives broken or wrong

Glass travels badly and occasionally something breaks. Email us within 7 days with a photo and your order number and we will replace the bottles or refund them, whichever you prefer. You do not have to return broken glass to us.

If we send the wrong beer, we collect it on our next route and bring the right one. You pay nothing extra.

Legal guarantee

Belgian law gives you a two-year legal guarantee of conformity on goods bought as a consumer. Beer is perishable, so in practice this means the beer must match its description and be fit to drink up to the best-before date on the bottle. If it is not, tell us and we will put it right.

Payment

Payments are handled by Mollie. We accept Bancontact and the major cards. We never see or store your card details.

If we disagree

Tell us first. Most problems are a short email away from being solved. If we cannot resolve it, you may bring the matter to the Belgian Consumer Mediation Service (Consumentenombudsdienst, consumentenombudsdienst.be) or to the European ODR platform. Belgian law applies and the courts of the judicial district of East Flanders, Dendermonde division, have jurisdiction.